Wood samples 1 knotty pine & 1 white 3/4″ x 5″ x 2′ sanded face
I had placed an order for a bar rail consisting of an 8′ piece and a 4′ piece. The 4′ piece should have been a 6′ piece (my error). I caught the error the next day when I received a confirmation email regarding my order. I called and spoke to a gentleman by the name of Paul and explained my dilemma. He immediately corrected the error and assured me that my order would be correct when it arrived. I received the order and it was perfect! I wish all business provide the customer service that your company has provided. Thank you again for everything.
I received my order for a 12′ oak bar rail that was cut in half and when I unpacked it, I noticed the ends were not biscuit cut as listed. I sent an email with my concern and Paul called me on a Saturday. I had not unwrapped the ends completely, they go the extra mile in their packaging and shipping and place small cut ends on the ends to protect them during shipping and yes, the two ends were cut for a biscuit joint with a biscuit included. Great quality product, quick shipping and super customer service. If you are building a bar, you need to order your parts from Hardwoods Incorporated – you won’t be disappointed!!