4. What do I do if my shipment arrives damaged?

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Take pictures, save the packaging, and contact us promptly by phone at (301) 665-9505 or email at info@hardwoodsincorporated.com.

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My wife and I are renovating an 1870’s masonry building with the goal of turning it into a bar and a restaurant. Besides the challenge of the project itself, we’re doing most of the work ourselves and are not professionals. My first real experience with carpentry has just been in the last 18 months working on this project. Before doing this bar top, all I had worked with was pine – wood that I could ‘putty and paint’.  When I contacted Paul and Hardwoods Incorporated, it wasn’t really possible for me to hide that I didn’t know much about finished wood, or even carpentry.  Paul quickly, professionally and gracefully guided me thru the design and material selection. I placed the order and it arrived on time, and well packaged so that nothing could get damaged.  I downloaded the relevant install instructions from their website, and watched their videos. I couldn’t be more pleased with the service, quality, and value I received. As I told Paul on the phone after I finished the install, my compliments to him and his company would be better appreciated if he knew how picky I am.   I give these guys my highest recommendation and have let them know they are free to share my contact information with potential customers looking for a reference.

 

Mark Rauschert

Bushnell, Illinois

10/02/17

I give these guys my highest recommendation.

The products were great!

Thanks,

Chris A. – Reno, Nevada

12/02/2020

BR475 Cherry Radius Bar Rails, Bar Top Kit & Crown Moldings