Hardwoods Incorporated Policies
- Master Card
- American Express
- Call for shipping rates to Alaska, Hawaii, and Canada.
- Shipping charges are not refundable.
- Orders are normally shipped within 2 to 3 business days from receipt of the order, unless otherwise noted.
- 10′, 12′ and 15′ bar rail lengths ordered online are shipped cut in half, with a biscuit joint on each piece.
- 10′, 12′ and 15′ bar rail lengths may be sold and shipped uncut LTL upon special request. Please call (301) 665-9505 for a quote.
- You must open and inspect your order promptly and report any damage, shortages or dissatisfaction within 24 hrs of receipt. (email or voice mail)
- No merchandise will be accepted for return that has been altered in anyway such as cut, stained or damaged.
- You must call for a return authorization.
- A 20% Service fee will be charged for returned orders.
- Merchandise authorized for return must be in the original packaging.
- Merchandise authorized for return must be shipped insured for the full value of the merchandise.
- Returns must be made within 7 days of receiving the merchandise.
- Shipping charges/return shipping charges are not refundable.