Hardwoods Incorporated Policies

Payment Options

  • Visa
  • Master Card
  • Discover
  • American Express

Shipping Policy

  • Call for shipping rates to Alaska, Hawaii, and Canada.
  • Shipping charges are not refundable.
  • Orders are normally shipped within 2 to 3 business days from receipt of the order, unless otherwise noted.
  • 10′, 12′ and 15′ bar rail lengths ordered online are shipped cut in half, with a biscuit joint on each piece.
  • 10′, 12′ and 15′ bar rail lengths may be sold and shipped uncut LTL upon special request. Please call (301) 665-9505 for a quote.

Return Policy

  • You must open and inspect your order promptly and report any damage, shortages or dissatisfaction within 24 hrs of receipt. (email or voice mail)
  • No merchandise will be accepted for return that has been altered in anyway such as cut, stained or damaged.
  • You must call for a return authorization.
  • A 20% Service fee will be charged for returned orders.
  • Merchandise authorized for return must be in the original packaging.
  • Merchandise authorized for return must be shipped insured for the full value of the merchandise.
  • Returns must be made within 7 days of receiving the merchandise.
  • Shipping charges/return shipping charges are not refundable.